GAME ADDICT - FAQs


Where is Game Addict based?

Game Addict is based in Queensland, Ausralia

Can I pickup my orders?

Yes, but by appointment only. 

I want to purchase an item that is out of stock

Game Addict regularly receives new stock, please contact us and we will confirm a restocking date. 

Is there a Game Addict rewards programme?

Yes, Game Addict offers a membership/rewards program. 

What are the processing times?

Please review our shipping policy

What is Game Addict's return policy?

Please see our refund and returns policy

How does insurances work?

Game Addict ships cards to PSA using TNT Express. Extended warranties are taken out for each consignment. While this does provide certain comfort, the extended warranties there are still risks associated when shipping cards abroad. 


The Information supplied by TNT for the extended warranty:


We agree to deliver the goods to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered due to fire, collision, or overturning of the carrying vehicle only, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of the Extended Warranty elected on the consignment note.

PSA GRADING GUIDE

Download the Game Addict PSA Grading Guide. This Guide will provide you with key information on the grading process including tips on what PSA look for when grading cards. Included in the guide is the Game Addict Grading Fee Table, Turnaround times and Postage guide.  



GRADING FAQs WITH GAME ADDICT AND PSA 


What type of cards do we currently grade?

Currently Game Addict is accepting submissions for a variety of sports and non sports cards that are classified as regular sized trading cards (2-11/16" x 3-13/16" and under). Card submitted to Game addict for grading will be submitted as a No Autograph Authentication. Available for non-autographed trading cards or post-1998 manufacturer authenticated auto cards only. If you have a signed card please contact us first before reserving your submission.

How long does it take?

We are reliant on PSA and the advised turnaround times for submissions. PSA is experiencing a high volume of submissions, and as a result, submission processing times have been impacted. 

Where do I send the card to?

Once you have completed your purchase please send your card/s to:

Matt Harris / Game Addict 

PO Box 340, Sanctuary Cove, Qld, 4212

You will need to email us to confirm you have sent your cards. 

IMPORTANT: All responsibility is on the owner of the cards to ensure they arrive safely to us. It is recommended that you send your cards with a tracking number and signature on delivery. Please also insure your cards should you have any high value items. 

How do I send my cards?

PSA have specific requirements when it comes to submitting a card. Game Addict will ensure that all submission requirements are met. When you ship your card to us please ensure that each card is in a penny sleeve, stored inside a top loader and packed sturdy enough to prevent any movement during transit.  It is a good idea to send the cards in a protective bubble wrap envelope or box with the cards wrapped up safely. 

What is the value of my card? 

Every raw card submitted for grading to PSA must have a declared value. Please complete the value of your card on the Game Addict grading Service form. If your card is value over $100 USD the cost to value the card will be higher as the rates may vary. This is just a process set by PSA. We can assist you with determining the grade of your card so please email us if you have any questions. 

Insurance? 

Game Addict ships cards to PSA using TNT Express. Extended warranties are taken out for each consignment. While this does provide certain comfort, the extended warranties there are still risks associated when shipping cards abroad. 

The Information supplied by TNT for the extended warranty:

We agree to deliver the goods to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered due to fire, collision, or overturning of the carrying vehicle only, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of the Extended Warranty elected on the consignment note.


Any loss or damage to the cards incurred outside of the above circumstances are NOT covered by the extended warranty. Game Addict will not be liable for any recovery.

When does Game Addict send the cards to PSA?

once the close date for submission is met we will gather all submission forms and cards and prepare them for delivery to PSA. Cards will be sent via tracked courier. For PSA submissions we use TNT / Fedex Couriers. Consignments will be insured to a maximum of $5000 or as required. If customers have provided cards that have an individual value of $500 or more, additional insurance fees may be applicable. 

PSA received the cards now what?

PSA will review each submission category received in our consignment and assign resources to grade the cards. Only once PSA have confirmed to us that the cards have been received is when the countdown of 45 business days begins. You will be added to an email list for your Unique Game Addict submission Number. Updates will be provided as we progress through the grading process. 

When do I get my cards back?

Once the grading process has been completed, PSA will return the newly graded cards to Game Addict Australia. We will be in contact with you to notify you that your cards have been returned. Return shipping costs will need to be covered based on the method of shipping you choose. 

When must I pay for my submission?

To reserve a slot in the next submission please add the PSA Grading Service product to your cart and complete the checkout. You can download a PSA grading form below that will need to be included when sending your cards to us. 

READY TO SUBMIT YOUR CARDS?

Download the Game Addict PSA Submission form by clicking the link below. The form is a fillable pdf which makes submitting your cards to us really easy! 

once you have completed the form please email it us at hello@gameaddict.com.au and we will be in touch for the next step in your submission. 

EMAIL US

hello@gameaddict.com.au

SAFE SUBMISSIONS

Safe Submissions with Game Addict. 

FAQs

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